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a m e r i c a ’ s P l a n c H a P t e r 1 6 carried over a communications network that may or may not be Enhanced 911 (E911) while adding new 911 capabilities in mul- built to these high standards. The potential decline in service tiple formats, such as texting, photos, video and e-mail. NG911 reliability is a concern for critical sectors, such as energy and also will integrate entities involved in emergency response public safety, and for consumers in general. The FCC should beyond the PSAP (see Exhibit 16-E.). This will vastly improve begin an inquiry proceeding to gain a better understand- the quality and speed of response, giving all callers—includ- ing of the reliability and resiliency standards being applied ing people with disabilities—equal service. The possibility of to broadband networks. The proceeding should examine the sending video and photographs to the PSAP will transcend standards and practices applied to broadband infrastructure at language barriers and provide eyewitness-quality information all layers, from applications to facilities. Its objective should be to give first responders the most relevant information at the to determine what action, if any, the FCC should take to bolster scene of an emergency. NG911 will provide a more interoper- reliability of broadband infrastructure. able and integrated emergency response capability for PSAPs, first responders, hospitals and other emergency response 16.3 LeVeraGInG professionals.The four fundamental purposes of NG911 are to: BroadBand ➤ such as automatic location information and automaticReplace the E911 system while retaining its core functions, technoLoGIes to ➤ Add capabilities to support 911 access in multiple formatsnumber identification. enhance eMerGencY developers and device manufacturers.for all types of originating service providers, application coMMUnIcatIons ➤ PSAPs and 911 governing authorities.Increase system flexibility, redundancy and efficiency for WIth the pUBLIc ➤ involved in emergency response beyond the PSAP.Add capabilities to integrate and interoperate with entities The Move to Next Generation 911 Broadband will make it possible for PSAPs to push and The nation’s 911 system is evolving toward supporting NG911, pull video, images, medical information, environmental which will integrate the core functions and capabilities of Exhibit 16-E : Call Flow in NG91135 F e d e r a l c o m m u n i c a t i o n s c o m m i s s i o n | n a t i o n a l b r o a d b a n d P l a n 3 2 3